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Content Optimization

Hallmark lifts sales 9.2% and cuts content update time 80% on tested SKUs

Hallmark lifts sales 9.2% and cuts content update time 80% on tested SKUs case study hero image

Summary

With CommerceIQ’s Ally for Content, Hallmark’s team keeps product pages current for each seasonal event without manually updating every SKU.

The challenge

A changing catalog and a full seasonal calendar

Hallmark needed to refresh content across its whole catalog without that work becoming a bottleneck.

Then there’s the calendar itself: 20 seasonal events a year. Each one is a window to capture more demand, but the window only pays off if the content is ready when shoppers arrive. Miss it, and the opportunity is gone until next year.

01

Constant catalog change

About 25% of items change every quarter

02

A packed seasonal calendar

20 events a year, each a chance to capture more demand

03

Growth targets

A need to grow sales in key categories

The real constraint: scale

Keeping a few top products current is manageable. Keeping an entire catalog current, season after season, is not. Hallmark needed a way to refresh content across the whole catalog without that work becoming the bottleneck on growth.

The solution

An agent that keeps every SKU in season

Hallmark used Ally for Content to take the repetitive work of content updates off its team.

Scales across the catalog

Because the work is automated, coverage doesn’t stop at the products that get the most attention. Long-tail SKUs are refreshed continuously, so the whole catalog gets the same care as the hero items.

Timed to the calendar

Content is refreshed for each seasonal event, so product pages are ready as the event approaches.

Seasonal content that keeps pace with the calendar and drives sales growth.

The results

What Hallmark saw

Hallmark measured the results of Ally for Content on a set of its SKUs.

Performance results

9.2%

Sales lift on tested SKUs

80%

Less time spent on content updates

+10%

Units per visitor

“With thousands of ASINs in our catalog, Hallmark needed an automated solution for near real-time optimized content for both seasonal product updates and to keep up with the ever-changing Amazon algorithm inputs and AI search trends. Content Agent [Ally for Content] provided this (and increased sales metrics, to boot) while freeing up my content strategists to focus on activities that drove the business forward, rather than spending hundreds of hours manually updating PDPs throughout the year.”

Michael Benike

Director, Amazon Sales, Hallmark Cards

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